Support
ImmiCA Support
For an ImmiCA app problem, case-package question, or purchase issue, contact Let’s Moyu.
Contact support
Email [email protected]. To help us understand an issue, include:
- Device model and iOS version
- ImmiCA app version and build number, if shown
- Application workflow or case type involved
- The step you were completing and what happened
- For a purchase question, the approximate purchase date and what the app displayed
Please describe the issue in words. Do not attach unredacted passports, PR cards, immigration forms, status documents, or other sensitive personal information to an initial support email. If a screenshot is later needed, remove names, document numbers, dates of birth, addresses, and other personal details first.
Cases and package files
Case information and documents are stored primarily on your device. Use the in-app case controls to review or delete local case data. Export any package you need to keep before deleting a case or removing the app.
Deleting a case, deleting ImmiCA, or reinstalling the app may permanently remove local case information and consumable case-package access. ImmiCA does not provide cloud case backup, migration, or guaranteed recovery.
Purchases
ImmiCA’s current release uses Apple in-app purchases. For purchase delivery questions, include the purchase date and the screen or step where the issue occurred, but do not email payment-card details or an unredacted receipt. Apple controls billing and refund requests under its applicable policies.